If you purchase a recurring Panovor subscription, you may cancel the subscription using the cancellation method made available through your account or by contacting:
Cancellation generally prevents future renewal charges.
Unless otherwise stated at checkout or required by applicable law, cancellation does not automatically entitle you to a refund for the current billing period.
Unless otherwise specified, your access may continue until the end of the paid billing period.
Panovor provides digital software services that may be made available immediately following payment.
Unless a specific offer provides a separate refund guarantee, refunds may be considered in the following circumstances:
- Duplicate or accidental duplicate charge;
- Incorrect billing caused by a technical error;
- A valid cancellation was not processed and a subsequent charge occurred;
- Payment was successful but the purchased service was not made available because of a technical issue within Panovor’s control;
- A material service failure prevented reasonable use of the purchased service;
- A refund is required by applicable law;
- Other circumstances where Panovor determines that a refund is appropriate.
Because Panovor provides immediately accessible digital software, a refund is not automatically available solely because you changed your mind after purchasing or using the Service.
This provision does not affect any mandatory consumer rights or statutory refund rights applicable to you.
If a particular Panovor offer includes a money-back guarantee or other refund period, the specific terms displayed with that offer will apply.
To request a refund, contact: support@panovor.com
Please include:
- Name;
- Account email;
- Transaction/order ID;
- Date of purchase;
- Purchased plan/service;
- Reason for the refund request.
We may request additional information necessary to verify the transaction.
Refund requests will be reviewed within a reasonable period.
If a refund is approved, it will normally be processed through the original payment method or the applicable payment provider.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Where Razorpay or another third-party payment provider processes a transaction, certain payment and refund procedures may also be subject to that provider’s rules and applicable payment-network requirements.
Refunds may be denied or investigated where there is evidence of:
- Payment fraud;
- Unauthorized use;
- Refund abuse;
- Repeated exploitation of promotional offers;
- Account abuse;
- Violation of Panovor’s Terms.
This does not limit any rights that cannot legally be excluded.
If you believe you were incorrectly charged, please contact us before initiating a chargeback so that we can attempt to resolve the issue.
Nothing in this section restricts your rights under applicable law or payment-network rules.
We may update this policy from time to time.
The current version will be published on this page.